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Blessed Two Electronics

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Contact

Thika Highway Rd

Mombasa, Kenya

Email: info@blessedtwo.com

Phone: 0727 833 691

© 2026 Blessed Two Electronics. All rights reserved.

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Returns, Refunds & Exchange Policy

Your satisfaction is our priority at Blessed Two Electronics. We stand behind our lighting solutions with comprehensive warranty coverage and hassle-free return procedures.

2-Year Comprehensive Warranty on All Products

At Blessed Two Electronics, we stand by our products. Every lighting solution comes with a comprehensive 2-year warranty for complete peace of mind and long-term reliability.

Shop Quality Lighting

Lighting & Electronics Return Guidelines

7-Day Return Window for Non-Faulty Items

Not completely satisfied? Return unused, unopened items within 7 days of delivery for a full refund or exchange.

Return Conditions

Original Packaging
Must be intact with all materials
Complete Accessories
All manuals, cables, and parts included
Unused Condition
Product must not be installed or used
Proof of Purchase
Original receipt or order confirmation required

Faulty or Defective Products

For products that don't work as expected or have manufacturing defects, we offer comprehensive support throughout our warranty period.

Within 30 Days

  • Full refund or replacement
  • Free pickup service
  • Priority processing
For manufacturing defects only

2-Year Warranty Period

  • Repair or replacement
  • Warranty-covered issues only
  • Assessment required
Excludes physical damage or misuse

Return Process & Shipping Options

Choose the most convenient return method for your location in Kenya.

Store Return (Duruma Road)

Nairobi residents, fastest option
FREE
Immediate processing

Scheduled Pickup

Greater Nairobi area
KES 200-500
1-2 business days

Courier Drop-off

Upcountry customers
Customer pays actuals
3-5 business days

Special Considerations for Lighting Products

Due to the unique nature of electrical and lighting products, please note these specific guidelines.

Solar Products
Batteries have 1-year warranty separate from main product. Solar panels have 5-year performance warranty.
Installation Services
Installation fees are non-refundable once service is rendered. Workmanship has 6-month warranty.
Custom Orders
Made-to-order products cannot be returned unless defective. Special order terms apply.
Open Box Items
Products removed from packaging can only be returned if defective. No change-of-mind returns.

Refund Processing & Timeline

M-Pesa Refunds (Most Common)

For customers who paid via M-Pesa, we offer fast and secure refund processing.

24-48 Hours
Processing time after receiving return
Original Method
Refunded to same payment method
SMS Notification
Sent when refund is initiated

Store Credit Option

Opt for store credit and receive a 10% bonus on your refund amount. Perfect for future lighting purchases.

Valid for 1 year10% Bonus Credit

Exchange Process

Exchange for another product with price difference adjustment. We offer priority shipping for exchanges.

Priority ShippingPrice Adjustment

Quick Reference Guide

  • Return Windows
    • 7 days: Non-faulty items
    • 30 days: Defective products
    • 2 years: Warranty claims
  • Warranty Coverage
    • 2 years: Lighting products
    • 1 year: Solar batteries
    • 6 months: Installation
  • Important Notes
    • Test products upon installation
    • Keep original packaging
    • Save proof of purchase
  • Quick Assistance
    WhatsApp: +254 727 833 691
    Call for immediate support

Need Help With Returns?

Our lighting experts are here to help you with any return or exchange questions. Contact us for personalized assistance.

Phone Support
+254 727 833 691
Business Hours
Mon-Sat: 8AM-6PM
Sun: 10AM-4PM
Email Support
support@www.blessedtwo.com
Contact Support Team

Quality Lighting, Guaranteed

At Blessed Two Electronics, we're committed to providing top-quality lighting solutions backed by excellent customer service and comprehensive warranty coverage.

Shop Quality LightingVisit Our Duruma Road Store
2-Year Warranty on All Products
Free Returns for Defective Items
24-48 Hour Refund Processing