Your satisfaction is our priority at Blessed Two electricals. We stand behind our lighting solutions with comprehensive warranty coverage and hassle-free return procedures.
At Blessed Two electricals, we stand by our products. Every lighting solution comes with a comprehensive 2-year warranty for complete peace of mind and long-term reliability.
Not completely satisfied? Return unused, unopened items within 7 days of delivery for a full refund or exchange.
For products that don't work as expected or have manufacturing defects, we offer comprehensive support throughout our warranty period.
Choose the most convenient return method for your location in Kenya.
You have 7 days to return non-faulty items in original condition. For defective products, we offer a 30-day replacement guarantee and a 2-year warranty for manufacturing defects.
Contact our support team at +254 727 833 691 via call or WhatsApp. Provide your order number and reason for return, and we'll guide you through the process.
We cover return shipping for defective items and wrong/damaged deliveries. For change of mind returns, customers cover the return shipping costs.
M-Pesa refunds are processed within 24-48 hours after we receive the returned item. Credit card refunds take 5-10 business days to appear on your statement.
Yes, you can exchange products within 7 days of delivery. We offer priority shipping for exchanges to minimize your wait time.
Our warranty covers manufacturing defects in materials and workmanship. It does not cover physical damage, improper installation, water damage, or use outside specified conditions.
Due to the unique nature of electrical and lighting products, please note these specific guidelines.
For customers who paid via M-Pesa, we offer fast and secure refund processing.
Opt for store credit and receive a 10% bonus on your refund amount. Perfect for future lighting purchases.
Exchange for another product with price difference adjustment. We offer priority shipping for exchanges.
Our lighting experts are here to help you with any return or exchange questions. Contact us for personalized assistance.
At Blessed Two electricals, we're committed to providing top-quality lighting solutions backed by excellent customer service and comprehensive warranty coverage.